Last updated: November 2026

Your trust matters to us.

At Carissa, we value the trust you place in us as you explore your future by the coast in Guhagar. This Privacy Policy explains how we collect, use and handle your personal information when you visit https://carissa.co.in/, enquire about our project or interact with our team.

In this policy, “Carissa”, “we”, “us” and “our” refer to Excellent Properties, the developer of Carissa.

1. Information We Collect

Depending on how you interact with us, we may collect:

  • Contact information: Your name, phone number, email address and city.
  • Property preferences: Your interest in plots or project phases, preferred budget and requirements you choose to share.
  • Enquiry details: Messages, brochure requests, callback requests, site-visit preferences and correspondence with our team.
  • Technical information: Your IP address, browser type, device information and website interactions, where collected through server logs or enabled website tools.

Please do not submit identity documents, bank details or other sensitive information through general enquiry forms. If additional information is required for a booking or transaction, we will explain its purpose and the appropriate submission process separately.

2. How We Use Your Information

We use personal information to:

  • Respond to your enquiries about Carissa.
  • Share requested brochures, plot details, availability and pricing.
  • Arrange callbacks, meetings and site visits.
  • Assist you during your property exploration and booking journey.
  • Maintain enquiry records and manage relevant follow-up communications.
  • Operate, secure and improve our website.
  • Meet applicable legal obligations and address disputes.

Where you have opted in, we may also use your contact details to share project updates, offers and promotional communications.

3. Communications and Marketing Preferences

When you request information or a callback, our team may contact you using the details you provide to respond to your request.

Where required, we will obtain your consent before sending promotional communications by phone, email, SMS or WhatsApp.

You can opt out of promotional communications at any time by using an available unsubscribe option or emailing sales@carissa.co.in.

Opting out of marketing will not prevent us from responding to your enquiries or sending essential communications relating to an existing booking or transaction.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences and understand how visitors use the website.

Where analytics or advertising tools are enabled, they may collect information about your website interactions. We will request consent for non-essential tracking where required by applicable law.

You can manage or disable cookies through your browser settings and any cookie controls available on our website. Disabling certain cookies may affect website functionality.

5. Sharing Your Information

Where necessary for the purposes described in this policy, we may share relevant information with:

  • Authorised Carissa team members and representatives handling your enquiry.
  • Service providers supporting website hosting, enquiry management, communications and related business operations.
  • Professional advisers assisting with legal, accounting or transaction-related matters.
  • Government, regulatory or law-enforcement authorities where disclosure is required by applicable law or a valid legal request.

Information shared with service providers should be limited to what is necessary for their assigned functions and subject to appropriate confidentiality and data protection requirements.

6. Information Security

We take reasonable technical and organisational measures to help protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including responding to enquiries, providing requested services and meeting applicable legal obligations.

Retention periods depend on the nature of the information, the status of your enquiry or transaction and any applicable record-keeping or dispute-related requirements.

When information is no longer required, we take reasonable steps to delete or anonymise it.

8. Your Choices and Privacy Requests

You may contact us to:

  • Ask about the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of information that is no longer needed.
  • Withdraw consent for processing based on your consent.
  • Opt out of promotional communications.
  • Raise a concern about how your information is handled.

To submit a request, email sales@carissa.co.in.

We will consider and respond to requests in accordance with applicable law. We may need to verify your identity before acting on a request.

Certain information may need to be retained to meet legal obligations or resolve disputes. Withdrawing consent may affect services that depend on the relevant information.

9. Third-Party Websites and Services

Our website may contain links to external websites or services, including maps, social media platforms and messaging applications.

These services operate under their own privacy policies. We encourage you to review those policies before sharing personal information with them.

10. Children’s Privacy

Our website and property enquiry services are intended for adults. We do not knowingly collect personal information from individuals under 18.

If you believe a child has provided personal information to us, please contact sales@carissa.co.in so we can investigate and take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our website, business practices or applicable legal requirements.

The latest version will be published on this page with an updated date. Where required, we will provide additional notice or seek fresh consent for relevant changes.

12. Contact Us

For questions about this Privacy Policy, privacy requests or complaints, please contact:

Carissa — Excellent Properties
Email: sales@carissa.co.in
Website: https://carissa.co.in/

Please describe your request clearly and avoid including unnecessary sensitive information or documents.